How are orders handled?
We have a small warehouse for products that we sell through the internet including products that you see in this website. Once we recieve your order through the internet, the following takes place:
1. Your order is processed within 24-48hrs.
2. Your order is packed in protective materials
3. Your order is shipped off via your preferred shipping agent
4. We await your next order :-)
What is the payment mode?
Payment for our products is done through Paypal - an electronic payment gateway which protects your interest (consumer) as much as it protects our interest (seller).
Payment via Paypal is conveniently done via credit cards(Visa, Master, Amex, Discovery) as well as Electronic cheques. Paypal is one of the largest and most secured and safe electronic payment clearing house in the world. Paying us via Paypal is one of the safest way you can pay on the internet today.
You do not need Paypal membership in order to make an order for our pain relief products. As long as you have a credit or debit card, you can make use of Paypal payment services.
How is shipment handled?
Shipment is done within 12-36 hours on receipt of your Paypal payment. Shipment is via standard air mail and will take between 6-12 working days to arrive in most places anywhere in the world. However, due to stricter customs control because of increased terrorism around the world, do expect a realistic 8-15 days timing.
Note: Due to new security restrictions imposed by airlines, products ordered that are liquid or gel based will be shipped via sea. This will effectively add 2 weeks to the expected shipping time.
Hence, you may recieve your purchased items by air, by sea or a mixture depending on the pain relief items you ordered.
Dated: 15 Sep 2007.
For peace of mind, all purchases are registered and insured at our expense. In case of missing or lost shipment, you will be compensated by the postal agency up to US$65. You will be provided with a tracking number where you may track your shipping progress on real-time at: http://www.singpost.com.sg/ra.
Occasionally, there may be inventory constraints and delivery may be delayed. We will inform you of any delay and do be assured we'll push for shipment as much as we can.
For faster and assured delivery, it is recommended that you opt for courier delivery. Delivery will take place within 2-6 business days. Please email us if you wish to purchase via courier services. (Note: surcharges apply).
However, do note that we cannot be responsible for custom tax or custom detention in your country. Please check with your country if medicated patches and ointments are allowed tax-free into your country before making an order.
Having said that, please be assured we had never had a problem shipping to USA, Canada, Australia and Europe thus far. For the record, we have safely sending more than 400 parcels since this online website was started 18 months ago.
How is returns handled?
Returns to us may be made if we had shipped the wrong products. Please email us to request for an exchange. As this is our mistake, we will pay for your shipping charges as well as new shipping charges.
We will also accept returns as long as the product packaging has not been tampered or damaged. You will need to email us before making a return. Return shipping fees will be at your expense. We will refund the full value of the products less the shipping and restocking fees. Please confirm return with us before shipping back as no authorized returns will be accepted under any circumstances.
Can I do Bulk Purchase for my gym, dojo, clinic or massage boutique?
If you own or manage a dojo, gym, aged home, hospice, school, clinic, performing group, martial arts school, pharmacy, massage or reflexology clinc and would like to order in bulk or regularly, kindly contact us directly for the best and lowest online price possible for our popular pain relief products.
Bulk orders will entitle you to better and cheaper discounts but may incur custom charges (depending on your country). Bulk discount is for orders above 25 in quantity per item only.
Are you real? Will you disappear after I make my order?
It is only correct that you are skeptical of anything on the internet.
Online fraudsters will never ask you to pay them via Paypal because their real identities will need to be revealed to Paypal. Paypal also holds back payment and compensate you if you do not recieve what you have ordered.
Online fraudsters will also not ask you to email or call them.
We welcome you to feel free to email or call us anytime.